Payment Support Manager

Artigaming is a product tech company operating in iGaming and FinTech. We process thousands of real-time transactions daily — fast, reliably, and with a human touch.
We’re now looking for a sharp and reliable Payment Support Manager to join our Payment Monitoring & Support team.

What you’ll do:

• Monitor live payment traffic and react to incidents instantly
• Re-route traffic based on provider statuses and internal instructions
• Investigate processing issues and notify the relevant teams
• Communicate with payment providers to address incidents and approval rate drops
• Keep payment method statuses up to date and inform internal stakeholders
• Document configuration changes, routing updates, and system adjustments
• Track issues and update logs in Jira
• Work closely with support, analysts, and tech teams
• Prioritize traffic based on provider performance and user segments
• Handle VIP transactions and respond to critical outages on time

What we’re looking for:

• 1+ year of experience in FinTech, e-commerce, or working with PSPs
• Good understanding of payment infrastructure: APIs, approval/conversion rates, timeouts
• English level — Intermediate or higher
• Confident in Jira, Excel / Google Sheets
• Detail-oriented, responsible, and able to thrive in a fast-paced environment

Bonus points for:

• Experience in iGaming, crypto operations, or technical support
• Familiarity with SQL, API logic, or software testing

What we offer:

• Remote-first and flexible work format
• Paid vacations, sick leaves, and public holidays
• English courses covered by the company
• Extra day-offs and gifts for personal milestones
• Friendly and supportive team with no micromanagement